Terms of service
Updated on 09.02-2021
Rocarm.am և affiliates (hereinafter referred to as “We”, “Our” or “Us”), provide www.rocarm.am online shopping platform, which includes, but is not limited to, transactions through the Website to purchase goods , delivery, payment և other conditions on www.rocarm.am website (hereinafter referred to as “Website”). The terms of this Public Contract (hereinafter referred to as the Contract) are provided
to regulate customer relations: can be updated by Rocarm.am at its discretion. Rocarm.am is an online platform where exclusively Armenian products are sold, next to which there is a delivery service.
1. The main concepts used in the contract
Public agreement: Rocarm.am և և Customer և agreement to use the Site և to pay for the Products / Services provided by us.
User or User or Customer (hereinafter referred to as “You”, “You”, “Yours”) is a natural person who has entered into an Agreement with Rocarm.am for the use of the Site, the terms and conditions set in advance by Rocarm.am according to the payments made for the goods ապրանքների services provided.
Partner or Service Provider – a legal entity or sole proprietor who has entered into a contract with Rocarm.am in exchange for goods աշխատանք / or work performed և / or services provided.
Seller or Rocarm.am – an online platform that offers Products և / or Services.
Website: The website representing the Products և / or Services offered by Rocarm.am, registered at the Rocarm.am domain name of the same name.
Promotion: An event held by Rocarm.am, which is aimed at the sale of the offered Goods և / or Services, during which certain products, works or services are discounted.
Promotion Period – a period during which Rocarm.am gives Users the opportunity to purchase Products և / or Services on special terms.
Payment: Payment of money or other payment by Users.
2. General provisions
2.1. Full և unconditional agreement to conclude this agreement is the User’s registration on the Site, the payment of the order և the intended payment. Agreeing to all terms of this offer by the User is equivalent to concluding the Agreement.
2.2. This public agreement may be periodically amended և updated by Rocarm.am at its discretion. Furthermore, by using any part of the Service, you agree to be bound by the published guidelines applicable to those Services, which may change from time to time. Rocarm.am may notify you of changes to the Site or the Terms by using the available electronic means of communication. Rocarm.am may provide translations of the English version of the Terms into other languages. Do you understand and agree that the translation of the Terms into any other language is for your convenience?
: Your relationship with Rocarm.am is regulated by the Armenian version of the Terms. In case of any discrepancies between the Armenian version of the Terms and the translations into other languages, the Armenian version of the Terms shall prevail.
2.3. By concluding this agreement, the user confirms that he / she has fully acquainted with the rules of using the Website, these rules are completely understandable, acceptable, as the provision of the services provided by this agreement is in the interests of him / her or the person represented by him / her. or the rights and legitimate interests of the persons represented by him, as he can not cause any harm to the above-mentioned persons.
3. Rights and responsibilities of Rocarm.am
3․1 ․ Rocarm.am has the right to:
3.1.1. Reject the User transaction if there are reasonable doubts about the legality of the User’s actions;
3.1.2. After posting a message on the site, unilaterally change the provisions of the Public Contract,
3.1.3. Involve third parties at its own expense in order to fulfill its obligations under the public contract, at its own discretion;
3.1.4. To use other rights defined by the Public Contract և by the RA legislation.
3․2 ․ Rocarm.am is obliged to:
3.2.1. To provide the user with unimpeded access to the Site,
3.2.2. Within the framework of the system, provide the User with information about the services, products, promotions and other opportunities of the products sold through Rocarm.am.
3.2.3. Inform the User of the occurrence, change or elimination of all the circumstances that are essential for the performance of the Public Contract.
4. User rights and responsibilities
4.1. The user has the right to:
4.1.2. Submit complaints both electronically and in the form of documents according to the e-mail addresses posted in the “Contact Us” section of the Website.
4.1.3. Make suggestions on the quality of services provided under the Public Contract.
4.2. The user must:
4.2.1. Properly fulfill the obligations set forth in the Public Contract քում Website,
4.2.2. Provide Rocarm.am with reliable personal data և information necessary for the purchase of goods, works և services within the framework of the Public Contract,
4.2.4. Strictly maintain the confidentiality of the information exchanged within the framework of the Public Contract, otherwise he will be held liable in accordance with the RA legislation.
5. Intellectual property rights
5.1. The user accepts և agrees that all materials on the Site (except for customer comments), including but not limited to texts, applications, graphic or non-graphic images, recordings, music, videos, interactive features նման similar materials (hereinafter referred to as “Materials”) , as well as its trademarks, service marks and logos (hereinafter referred to as Trademarks) belong to or licensed by Rocarm.am և are protected as copyright իրավունք intellectual property rights in accordance with international conventions և domestic law.
5.2. In case of using the information of the site, as well as partial or complete citation of advertising materials, the link to the site is obligatory.
5.3. The website presents products that are the property of Rocarm.am.
5.4. The Materials of the Site are provided for the sole use of the Visitor և may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, licensed or otherwise used for any other purpose without the prior written consent of the Owners of those Materials.
5.5. Rocarm.am is a registered trademark. The visitor և / or the User has no right to use, copy, translate և / or distribute the Rocarm.am trademark without permission. If the visitor is interested in the information contained on the Website, he / she can contact us according to the e-mail addresses posted in the “Contact Us” section of the Website.
6. Dispute Resolution Procedure և Responsibility
6.1. Disputes arising in connection with these terms shall be settled through negotiations. In case of no agreement, the disputes are resolved in accordance with the RA legislation.
6.2. Rocarm.am is responsible for the delivery time և undertakes to do its best to deliver within the time specified by it.
6.3. If you have any complaints, you can contact us according to the e-mail addresses posted in the “Contact Us” section of the Website.
6.4. Any information related to the promotion posted on the Website is provided by the Service Provider, և all changes are agreed with Rocarm.am.
6.5. If the action does not take place, the contractual relationship ends with the return of his funds to the Buyer’s balance.
6.6. Any additional information related to the price of the product or service is subject to verification with Rocarm.am.
6.7. Rocarm.am is not responsible for any damage caused by the use of the Goods and / or Services.
6.8. The representative or any other legal or natural person involved in the creation of the content of the Website, including software, hardware, technical malfunctions, is not liable for any damages, including direct, indirect, accidental, other damages arising from the use of the Website or ignorance of the order of use.
7. Responsibility of the parties
7.1. The parties are responsible for non-fulfillment or improper fulfillment of the obligations under the Public Contract.
for implementation in accordance with the RA legislation.
8. Impact of insurmountable force / Force majeure /
8.1. Failure to comply fully or partially with the obligations under the Public Contract shall be waived if it was the result of an overwhelming force that arose after the conclusion of the Public Contract, which the parties could not have foreseen or prevented. Such situations are: earthquake, flood, war, declaration of martial law, political unrest, strikes, cessation of communication,
Acts adopted by state bodies, including the Central Bank of the Republic of Armenia, etc., which make it impossible to fulfill the obligations set forth in the Public Contract. If the impact of the emergency continues 3:
(more than three months), then each of the parties to the Public Contract has the right to terminate the Public Contract by notifying the other party in advance.
9. Other provisions
9.1. Issues not regulated by the public contract are regulated by the provisions provided by the official website of Rocarm.am, and in the absence of such provisions, by the procedure established by the legislation of the Republic of Armenia.
9.2. Concluding a public contract in electronic form is equated with the legal consequences of concluding a contract by Rocarm.am կազմ By drawing up a written document signed by the user.
9.3. Procedure for providing all services in the system ները Terms are posted on the Website.
9.4. The public agreement enters into force from the moment the User registers on the Website, pays the order և.
9.5. Each Party has the right to terminate the Public Contract by sending an electronic notification to the other Party 15 (fifteen days) in advance.
10.1. Unless otherwise provided by the Public Contract, all notices under the Public Contract may be made electronically by e-mail, through the Website, as deemed appropriate.
10.2. Due to technical features, Rocarm.am can not guarantee the receipt of messages sent by e-mail or mobile phone number by the User.